Exchange and Return Policy

At Red Sea Gear, we are committed to ensuring your complete satisfaction with every purchase. We have established a clear return and exchange policy to guarantee you a comfortable and secure shopping experience.


Return & Exchange Window

You are entitled to request an exchange or return within 14 days from the date of receiving your order, subject to the conditions below.


Conditions for Returns & Exchanges


  • The product must be in its original condition, unused, and unwashed.


  • All original tags and labels must be attached.


  • The product must be in its original, undamaged packaging.


  • A purchase invoice or order number must be provided when submitting the request.


Exclusions


  • Underwear and swimwear, for hygienic reasons, unless there is a clear manufacturing defect.


  • Products that have been used or have had their original tags removed.


  • Discounted items marked as final sale (if applicable), unless stated otherwise.


Damaged or Incorrect Items

If you receive a damaged product or an item different from what you ordered, please contact us within 48 hours of delivery with photos illustrating the issue. We will arrange a replacement or issue a full refund at no extra cost to you.


How to Request a Return or Exchange


  1. Contact Customer Support with your order number and reason for the request.
  2. Our team will review the request and respond within a maximum of 3 business days.
  3. Upon approval, detailed instructions for return shipping or item pickup will be provided.
  4. Once the returned item is received and verified, the refund or exchange will be processed within 5 to 10 business days.


Shipping Fees


  • Defective or Incorrect Items: The store covers all shipping costs.
  • Personal Preference (Change of Mind, Size Change, etc.): The customer covers the shipping costs.


Refund Method


Refunds will be issued to the original payment method within 5 to 14 business days after the return is received and approved. Processing times may vary depending on your payment provider's policies.


For any inquiries regarding your order, the Red Sea Gear customer support team is always ready to assist you.